FAQ
What does 'deadstock' mean and how does it differ from other products?
'Deadstock' means brand new and unused products that have been preserved in perfect condition, often from previous collections.
Are the products really completely unused?
Yes, all products in our 'Brand-New' collection are 100% unused and in mint condition.
How do you ensure that the products are in mint condition?
Each product undergoes two rigorous checks: one to verify authenticity and one to ensure it is in perfect condition before it becomes part of our range.
Can I return 'Brand-New' products if I'm not satisfied?
Yes, we offer returns according to our returns policy. Read more on our returns page.
Where do the 'Brand-New' products come from?
Our 'Brand-New' products come directly from our global network of carefully selected suppliers and partner retailers.
Are the 'Brand-New' products authentic branded items?
Yes, we guarantee that all our products are 100% authentic. Our team works actively to ensure that each item meets the highest standards of authenticity through rigorous checks and a solid knowledge of branded products.
What does 'Pre-Owned' mean?
'Pre-Owned' are previously owned garments that have been carefully selected. They have a unique history and character. We guarantee that they are free from defects, stains and wear, unless otherwise stated in the description.
Are the 'Pre-Owned' products in good condition?
Yes, all 'Pre-Owned' products undergo a thorough quality analysis. Details of the condition of each item are always stated in the product description for full transparency.
How is the quality analysis carried out?
Our team carefully inspects each garment through a step-by-step process where we check condition, materials and details. We look for defects, stains and wear and tear and document the results in the product description for full transparency.
Are the 'Pre-Owned' products authentic branded goods?
Yes, all 'Pre-Owned' products are 100% genuine. They undergo the same rigorous authenticity verification process as our 'Brand-New' products to ensure their authenticity.
Can I return or exchange 'Pre-Owned' products?
Yes, we offer returns according to our returns policy. Read more about our terms and conditions on the returns page.
What are the advantages of buying 'Pre-Owned' compared to new products?
By buying 'Pre-Owned' you get unique garments at a more affordable price while making a sustainable choice for the environment.
Didn't you get answers to your questions?
If you didn't find answers to your questions, don't hesitate to contact us. Our team looks forward to helping you!